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Service and support

Delivery is only the beginning. From selection and installation to training, spare parts and after-sales, SENWADI provides services across the whole life cycle so your line runs reliably for years.

01

Pre-sales selection

A dedicated engineer recommends the machine configuration based on your part and capacity.

02

Installation and commissioning

On-site installation, accuracy acceptance and process commissioning.

03

Operator training

Training across programming, operation and maintenance until your staff are proficient.

04

Warranty and after-sales

Machine warranty, remote diagnosis and on-site service.

Pre-sales support

Buying the right machine matters more than buying an expensive one

Tell our engineers the material, thickness, size and capacity and we will recommend the machine, tooling, power and line layout, with a full configuration list.

  • Machine and configuration recommended by part and capacity
  • Specification sheets, outline drawings and production line layout advice
  • Sample parts and on-site cutting and welding trials are supported
  • Transparent quotation and lead time
Book an engineer for machine selection
Delivery and training

Installation and commissioning up to independent operation

Our team handles machine positioning, levelling, accuracy testing and process commissioning, and trains your operators and maintenance staff.

StageScope of delivery
Positioning and levellingLevelling, foundation check, electrical connection
Accuracy acceptanceLaser interferometer / standard artefact inspection
Process commissioningParameters set to the customer's part and confirmed by sample
Operator trainingProgramming, operation, daily maintenance and safety
Spare parts and service

OEM spare parts, fast response

Consumables kept in stock

Protective lenses, nozzles, electrodes and seals are stocked for immediate delivery.

OEM core components

Servos, CNC systems and cutting heads are supplied to OEM standard to guarantee matching.

Remote + on-site service

Remote diagnosis first; an engineer is dispatched quickly when on-site work is needed.

Service itemContent
Warranty periodWhole machine 12 months (excluding consumables)
Response channelPhone / remote diagnosis / online support / on-site
TrainingProvided with machine installation; refresher training can be added if needed
Technical documentsManuals, electrical diagrams and a maintenance plan
FAQ

Service FAQ

Positioning, levelling and training for standard machines can be completed within a few days, depending on site conditions and line complexity.

12-month machine warranty covering quality issues in core components (excluding consumables), with remote and on-site technical service.

Yes. Our machines are CE certified and we have experience of export delivery and overseas service; English and Russian documentation and remote support are available.

Common consumables are kept in stock and core components are supplied to OEM standard. Annual spare part kits and consumable plans are available.

Need technical support or a price?

Leave your machine model and the issue and an engineer will get in touch shortly.